To be great, a hotel needs a team-both management and front-line staff – with emotional intelligence. This means intuitive people sense, empathy, and genuineness.
There's the phrase "hospitality personality," which goes further than cheerfulness. That's important, but so are natural kindness, graciousness and humor. A person who quietly makes guests feel comfortable and important.Read more
Where a Hotel Can Really Shine
There's so much variation here. Room service can be exquisite and personalized, or perfunctory and so-what. What makes the difference:
- Air-condition Rooms
- Lift with channel music
- LCD, TVs, DTH Network
- Easily parking facility
- 24 Hour Check in time
- Wi-Fi Connectivity
- In room Dining on your order
Some people ask the secret of our long marriage. We take time to go to a restaurant two times a week. A dinner, soft music.